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Called Customer Online Tracking, the online information function lets transport buyers to find out when the cargo was loaded, the truck’s exact current location, and its estimated time of arrival. ”This allows our customers to improve their own customer service while streamlining their administration, since there is less pressure on the dispatcher because customers require less information over the phone,“ says Johan Rundberg, integration manager for Dynafleet. All these information can be accessed by logging on to Dynafleet Online (registration is required on this site, using details provided to the customer by the transport company). At the technical level, there is one compulsory condition: Dynafleet must be integrated with the haulage company’s order system.
Another new function is the possibility to send an order that automatically includes the coordinates for the delivery address. If the truck has a navigation system, by clicking on the map in Dynafleet Online, the dispatcher can send the order and the driver only needs to verify it with a single click, receiving navigation assistance all the way to the destination. ”It’s simple and very efficient. The transport office always has full control over where the truck is located. The driver doesn’t need to stop to enter the route manually, and the risk of misunderstandings is minimised,“ points out Johan Rundberg.
